Shipping & Delivery
We ship BUILT TO LAST orders through Australia Post. Below you’ll find information about shipping costs, processing times and delivery.
Australian Shipping
| Shipping method | Estimated delivery time after dispatch | Shipping cost |
| Australia Post Standard | Generally 2–10 business days, depending on location | Free Australia-wide on orders over or equal to $100 AUD. Orders under $100 AUD will have delivery calculated at the checkout depending on delivery location |
| Australia Post Express | Generally 1–3 business days. Some destinations take longer. | Calculated at checkout based on your delivery location. Express shipping is charged on all orders, regardless of order value. |
Free standard shipping eligibility is calculated using the order’s product subtotal after discounts, excluding shipping charges. An order totalling exactly $100 AUD does qualify.
All shipping charges shown above are in Australian dollars and include GST where applicable. Your applicable shipping charge is displayed at checkout before payment.
Order Processing
We aim to process and dispatch in-stock orders within 1–2 business days after payment is confirmed.
Orders are processed Monday to Friday, excluding public holidays. Orders placed on weekends or public holidays begin processing on the next business day.
Processing time is separate from delivery time. Selecting Express shipping speeds up the postal service after dispatch; it does not change our processing timeframe.
Where a product is offered for pre-order, its estimated dispatch timeframe will be stated on the product page before purchase. We will contact you if we become aware of a significant dispatch delay affecting your order.
Delivery Estimates
Delivery timeframes are estimates, not guaranteed arrival dates. They depend on the destination and Australia Post’s service conditions. Regional and remote locations may take longer, and public holidays, severe weather or network disruptions may affect delivery.
For destination-specific estimates and current service updates, visit Australia Post’s website.
If your order is significantly delayed, please contact us so we can investigate and discuss an appropriate solution. These estimates do not limit your rights under applicable consumer law.
Tracking Your Order
Once your order is dispatched, we will email you your tracking details. Tracking information may take time to update after Australia Post receives your parcel.
If you have not received a dispatch email after the stated processing period, check your spam folder or contact info@btlclothing.com with your order number.
Delivery Addresses and Safe Drop
Please check your delivery address and contact details before completing your order. If you notice an error, contact us immediately. We will try to update the address before dispatch, but changes may not be possible once your parcel is on its way.
We deliver to Australian street addresses, PO Boxes and eligible Australia Post Parcel Lockers, subject to Australia Post’s requirements.
Where Safe Drop or Authority to Leave applies, Australia Post may leave your parcel in a location it considers safe, in accordance with its delivery conditions and any applicable delivery instructions. If you have concerns about unattended delivery, contact us before placing your order.
Delayed, Missing or Damaged Parcels
If your parcel is missing, arrives damaged or is marked as delivered but cannot be located, email info@btlclothing.com with your order number and details of the issue.
For damaged items, photos of the item and packaging can help us investigate. Please retain the packaging where practical.
We will work with Australia Post to investigate and provide any refund, replacement or other remedy required by applicable consumer law. You do not need to resolve the issue with Australia Post yourself before contacting us.
Unclaimed Parcels and Returned Deliveries
If a parcel is returned to us because it was unclaimed, refused or addressed incorrectly, we will contact you to discuss redelivery or any applicable refund.
Where the return results from an address error you provided or a failure to collect the parcel, we may seek reasonable, actual return or redelivery costs where permitted by law. We will explain any proposed charges before arranging redelivery or making a deduction.
We will not charge you additional delivery costs to correct an error caused by us. This section does not limit your consumer rights.
International Shipping
We offer international shipping through Australia Post to the destinations available at checkout. Available services and shipping charges are displayed before payment.
International delivery times vary by destination and service. Customs processing and local delivery conditions may cause additional delays. Contact us before ordering if you need an estimated delivery timeframe for your destination.
Our Australian free-shipping offer does not apply to international orders.
Any import duties, taxes or clearance charges not collected at checkout may be payable by the recipient under the destination country’s rules. Charges collected by us will be identified at checkout. Please contact your local customs authority for information about possible additional charges before ordering.
Your Consumer Rights
Nothing in this Shipping & Delivery Policy excludes, restricts or modifies any rights or remedies you have under the Australian Consumer Law or any other applicable law that cannot legally be excluded.
If we cannot supply your order, we will notify you and refund any amounts paid for the goods we cannot supply, including any applicable shipping charges.
For information about returning products, please see our Returns, Exchanges & Refunds Policy.
Contact Us
BUILT TO LAST
ABN: 69 684 129 780
Email: info@btlclothing.com
