Returns Exchanges & Refunds Policy

At Built To Last, we want you to be completely satisfied with your purchase. Our policy is designed to be fair to you while complying with the Australian Consumer Law.

1. Consumer Guarantees

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

A "Major Failure" is when the item:

• Has a problem that would have stopped someone from buying it if they had known about it.

• Is unsafe.

• Is significantly different from the sample or description.

• Doesn’t do what we said it would (or what you asked for) and can’t be easily fixed.

2. Change of Mind

We understand that sometimes you might change your mind. While the ACL does not require us to provide a refund or exchange for change of mind, we offer a 30-day return period under the following conditions:

• The item is in its original, unwashed, and unused condition.

• All original tags and packaging are intact.

• You provide a valid proof of purchase

Note: Change of mind returns are not available for intimate apparel, or hygiene and bespoke reasons.

3. Exchanges

If you would like to exchange an item for a different size or colour, please contact us within 7 days from day your purchase arrives in the mail. Exchanges are subject to stock availability. If the item is no longer available, we will offer a store credit or a refund in accordance with your rights.

4. How to Return an Item

1. Contact Us: Email [Email Address] with your order number and reason for return.

2. Return Shipping: For change of mind returns, the customer is responsible for return shipping costs. For faulty items, Built To Last will cover the cost of return postage.

3. Assessment: Once received, we will assess the item. We aim to process all returns within 5-7 business days.

4. Outcome: If approved, your refund will be processed back to your original payment method.